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Presenteeism refers to decreased productivity or below-normal work quality when physically present at work. It is
thought to be responsible for large economic costs. The measurement of such
costs frequently involves the use of self-report
instruments which have a number of weaknesses; a tendency for people to over-rate their own
performances, imprecision in the definition of productivity, and potential biases inherent to the structure of each
testing instrument. Furthermore, the integrity of these instruments has
not been demonstrated. The
objectives of this study were to examine the level of agreement among leading
tests of presenteeism and to determine the interrelationship of the two
productivity sub-categories, amount and quality. Health
care workers from Edmonton, Canada, completed a questionnaire
containing the productivity items from eight presenteeism instruments (top figure). Analyses
included an examination of test intercorrelations to determine whether either Amount or Quality could
be described uniquely. A multi-test multi-construct analysis was
performed on the four tests that assessed both Amount and Quality to assess
the relative contributions of construct and method variance. 137
questionnaires were completed. Agreement
among tests was positive, but modest. Pearson correlations averaged .32 for
Amount and .25 for Quality. Further analysis
suggested that agreement was influenced more by method variance than by the
productivity constructs the tests were designed to measure. That is, correlations
between Amount and Quality were relatively high when measured by the same test,
while agreements on the single construct, Amount - which should be much higher, was
in fact lower. The same held true for Quality.
The
results suggest that presenteeism tests
do not accurately assess work performance, and seem to tell us more
about the
nature of the test than that of the constructs they were designed to
measure. Attention needs to be given to test improvement in the context
of criterion
validity assessment.
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